Refund policy

Refund & Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, items must be in the same condition as received, unused, and in the original packaging with proof of purchase.

For hygiene and safety reasons, opened or used beauty and cosmetic products are generally not eligible for return unless the item is confirmed to have a manufacturing defect, damage, or quality issue.

To request a return, please contact us at sales@fashionistadeal.ae. Items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if you receive a damaged, defective, or incorrect item. We may request photos or videos of the item to evaluate the issue and provide the appropriate solution.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used cosmetics and personal care products (unless confirmed defective)
• Sale items
• Gift cards
• Items damaged after delivery due to misuse or improper storage

Return Process

Once your return request is approved, we will provide instructions for returning the item. The returned item must be received and inspected before any refund or replacement is processed.

Refunds

After receiving and inspecting the returned item, we will notify you whether the refund has been approved. If approved, the refund will be processed to the original payment method within 10 business days. Processing time may vary depending on your bank or payment provider.

For any return questions, please contact: sales@fashionistadeal.ae