FAQ

Frequently Asked Questions

🛍️ Orders & Shipping

How long does delivery take in the UAE?
Orders are typically delivered within 2–5 business days across the UAE.

How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track your delivery in real time.

Do you offer free shipping?
We offer free shipping on orders above a certain amount. Check our current promotions for details.

💳 Payments

What payment methods do you accept?
We accept credit/debit cards, cash on delivery, and Buy Now Pay Later options via Tabby and Tamara.

How does Buy Now, Pay Later work?
At checkout, select Tabby or Tamara to split your payment into easy installments — no hidden fees.

🔄 Returns & Exchanges

What is your return policy?
We accept returns within 7 days of delivery, provided the item is unused, in its original packaging, and accompanied by proof of purchase.

How do I initiate a return?
Contact our customer support team via WhatsApp or email with your order number and reason for return, and we will guide you through the process.

✅ Product Authenticity

Are your products 100% authentic?
Yes! All products sold on Fashionista Deal are 100% authentic and sourced directly from trusted and authorized suppliers.

Do you sell international brands?
Yes, we carry a curated selection of international beauty and fashion brands including O.TWO.O, SKINEVER, CHRISBELLA, LATTAFA, and more.

📞 Contact Us

Still have questions? We're here to help!